TERMS & CONDITIONS

oisoioi.dk and oisoioi.com are owned by:

Oi Soi Oi ApS

CVR nr. 30615050

Damsholtevej 23

2970 Hørsholm

info@oisoioi.com

+ 45 48 48 20 70

Established 2007

These terms and conditions apply to private consumers' purchase of goods in Oi Soi Oi webshop. It is not possible to give in VAT/CVR. numbers in the webshop. If you wish to shop on behalf of a business, please contact us on info@oisoioi.com – or go to B2B-shop where you find the relevant terms & conditions. If you place an order in the webshop on behalf of a business within the EU, you are responsible for claiming the VAT, not Oi Soi Oi ApS.  

When ordering goods for delivery outside of the EU, we do not collect Danish VAT; however, import duties and/or taxes according to national laws may be levied when the package arrive at the destination country. Unfortunately, we cannot predict the cost imposed on your order. You are responsible for paying all the associated import costs to the chosen country.

We make reservations for sold out items, back orders and printed errors and price changes.

We always try to ensure the best experience online regarding showing the products. However, be aware that colours and shapes can vary in look from one screen and computer to another – and in real life.

Purchase agreements are contracted in Danish or English and are legally binding when you receive an order confirmation. All prices on the webshop are without obligo.

All legal rights to content on oisoioi.dk and oisoioi.com – products, photos, logo’s, catalogues etc belongs to Oi Soi Oi ApS.

Payment & Prices

We accept payment with Dankort, Visa/Dankort, eDankort, Visa, Visa Electron, JCB, Maestro, MasterCard og American Express. 

We do not charge credit card fees. The amount will not be charged until the goods have been shipped.

Our prices are in EURO on oisoioi.com and in DKK on oisoioi.dk. The prices include 25 % VAT. If you want shipment to a country outside of the EU where Danish VAT is not collected, the prices will be shown without VAT upon checkout.

The freight costs will be added to the price – see freight costs below.

How to order

1. 
   You find the goods you wish to order and add them to the basket. When finished ordering the goods click on check out.
2. Add your name, address, phone number and e-mail for the delivery
3. Choose shipment (Denmark GLS or PostNord – all other countries UPS)
4. Check that all your information is correct and approve your order and our delivery terms
5. Add your payment information and approve. After this your order is completed and transferred to our system.

You will automatically receive an order confirmation mailed to the e-mail address you’ve registrated. We ship your order within 2-3 days.

Our retailers can order in our B2B shop, where a login is requested. For more information check our B2B-shop.

Private persons have the right to cancel within 14 days without stating reasons unless the goods are on sale.

The cancellation deadline shall be 14 days from the day on which you or a third party appointed by you, have or has taken possession of the last goods.

Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you. If a package is not picked up, we reserve the right to deduct the costs incurred by us from the purchase price before reimbursement. Please, be aware that some carriers charge a fine if the package is not picked up. The goods must be returned in the same condition as when they arrived. Original packaging and un-used.

Goods must be returned to:

Oi Soi Oi ApS
Damsholtevej 23
2970 Hørsholm

After having received and approved the returned goods we will return your payment.

If you have any questions please don’t hesitate to contact us either by e-mail to info@oisoioi.com or call us on + 45 4848 2070.

CLAIMS

If you purchase goods that have a defect the Danish Sale of Goods Act applies.

You can make your claim with 24 months from time of delivery by addressing us at Damsholtevej 23, 2970 Hørsholm, + 45 48482070. You must, however, always make your claim within "reasonable time" upon discovering the defect.

We ask you to, as detailed as possible, describe the problem. Preferable with photos. If your complaint is legitimate, we will refund reasonable freight costs. If the claim is not valid, you will pay the delivery costs yourself, as well as the cost of re-delivery to you.

Remember that the goods always must be sent in secure packaging and to get a receipt of mailing. Save this receipt including information on freight cost, as well as any track and trace number.

If we cannot agree on the handling of the claim, you may file a complaint to the EU Online Dispute Resolution. If you want to make use of the EU Online Dispute Resolution, you can use this link: http://ec.europa.eu/odr

When filing a complaint, you must give this e-mail address: info@oisoioi.com

Danish law shall apply to any purchase made in the webshop, and the venue is The City Court of Copenhagen. However, absolute national legislation may apply upon delivery outside of Denmark.

Contact

You are always welcome to contact us if you need any further information:

Oi Soi Oi ApS
Damsholtevej 23
2970 Hørsholm

Tel: 4848 2070
Mail: info@oisoioi.com

Privacy Policy

In order to proceed with an agreement/purchase on oisoioi.dk and oisoioi.com, we need the following informations: name, address, phonenumber and e-mail address.

We make the registration of your personal data in order to be able to deliver your purchase. 

We keep the data at Oi Soi Oi ApS – and we keep them for 5 years. After that timeperiod they will be deleted.

When we collect personal data on our website, we always make sure, that you have agreed to provide us with this information. And that you know which information and why we collect them.  

We do not store customer information encrypted.

We do not transmit customer information encrypted.

Information provided to oisoioi.dk and oisoioi.com is not disclosed or sold to third parties in any way, and we do not record any sensitive information.

As registered with Oi Soi Oi ApS, you always have the right to object to the registration. You also have the right to insight into what information is recorded about you. You have these rights under the Personal Data Act and in connection with this you are directed to Oi Soi Oi ApS via e-mail info@oisoioi.com.